Shillong College operates www.shillongcollege.ac.in to manage student data, fee payments, and college-related services. This Refund and Cancellation Policy outlines the terms for refunds and cancellations for payments made through the Site for fees, programs, or events. By using the Site, you agree to these terms.
1. Scope of This Policy
This policy applies to payments made through the Site for:
Tuition and other mandatory college fees.
Extracurricular activities, clubs, or sports programs.
College events, such as field trips, performances, or fundraisers.
Other optional services or programs offered by Shillong College.
2. General Refund Policy
Refunds are processed on a case-by-case basis, subject to the terms below. All refund requests must be submitted in writing and include:
Your name and contact information.
The student’s name (if applicable).
Payment details, including date, amount, and preferably a transaction ID.
Reason for the refund request.
Approved refunds will be processed within 10-15 business days via a payment method determined by the college authorities, subject to verification and compliance with college policies.
3. Fee Payments
All fee payments are final and non-refundable, except as outlined in this policy.
Payments must be completed as per the college’s schedule.
4. Refund Eligibility
Refunds may be considered in the following cases:
Duplicate payment: If a fee is paid multiple times in error, a refund may be requested.
Withdrawal: Partial refunds may be issued for withdrawals before the academic session starts, after deducting administrative charges.
5. Third-Party Payment Processors
Payments are processed via third-party platforms, and refunds are subject to their processing times and policies.
Third-party processing fees are non-refundable unless the error is attributable to the college.
6. Refund Request Process
Contact the administrative office in person during working hours with proof of payment and a valid reason for the request.
Requests must be made within 15 days of the payment date.
7. Processing of Refunds
Approved refunds will be processed within 7-10 business days via a payment method determined by the college.
Bank charges or transaction fees will be deducted from the refund amount.
8. Cancellations
Payment cancellations are not permitted once the transaction is processed.
For payment errors, contact the college immediately.
9. Exceptions and Force Majeure
Refunds may be denied for events beyond our control, such as natural disasters or government orders.
Credits for future programs or services may be offered at the college’s discretion.
10. Changes to This Policy
Shillong College may amend this policy as needed. Updates will be posted on the Site, and continued use indicates acceptance of the revised policy.
